Received an item that doesn’t fit or is not what you order? No problem, our exchanges and returns policies are designed to make that as easy as possible.
We’re happy to exchange our items if they are the wrong size or color, Arrived Damaged but unfortunately Custom-made items cannot be exchanged or refunded unless a manufacturer’s fault or Arrived in Damaged Condition.
The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
Alternatively, you can send them back to us for an exchange and we’ll post out the replacements to you. You can process your exchange via our online exchange system.
Once we receive your returned items back, we’ll get the replacements sent out
normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.
